What is conversion rate?

The conversion rate is the percentage of users who complete a desired action relative to the total number of visitors or interactions. It's an essential metric in digital marketing because it reveals the real effectiveness of your website, landing page or ad campaign in turning traffic into business results.

Conversion rate formula

Conversion Rate = (Conversions / Visits) × 100

If you work with a multi-stage sales funnel, you can calculate the conversion rate at each step:

Visits → Leads = (Leads / Visits) × 100
Leads → Sales = (Sales / Leads) × 100

Practical example with funnel

  • Total visits: 10,000 sessions
  • Leads generated: 600 users added products to cart
  • Sales completed: 120 purchases
  • Visits → Leads: (600 / 10,000) × 100 = 6%
  • Leads → Sales: (120 / 600) × 100 = 20%
  • Visits → Sales (overall): (120 / 10,000) × 100 = 1.2%